Return Policy

We want you to shop with confidence at WinWip.
If you are not completely satisfied with your order,eligible items may be returned within 14 days of delivery

1.Damaged or Incorrect Orders

Evidence Requirements for Defective, Damaged, Missing, or Incorrect Products
Please contact us within 48 hours of delivery and include:
Your order number
Photos of the package and product
Description of the issue
Our support team will review the issue and help resolve it as quickly as possible.

2.How to Start a Return

To start a return request:
Contact our customer support team by email： Winwipsupport@gmail.com
Provide your order number and reason for return
Wait for return authorization instructions
Ship the approved return item back to the provided address
Returns sent without prior authorization may not be accepted.

3.Order Cancellation Policy

Cancellations are permitted only before shipment confirmation.
Once your order has been processed or shipped, we cannot accept cancellation requests.
For order‑related assistance, please email us at Winwipsupport@gmail.com.

4.Eligibility for Returns

Products must remain unopened,you may return them, but you will be responsible for covering the return shipping costs.
Please ensure that all returned products are in their original packaging and condition.
Please send us photos for confirmation before returning the item
After we receive and inspect the returned items, we will issue your refund within 15 days.

Need More Help?

If you have any questions about 
Shipping timelines
Tracking details
Returns & refunds
Product‑related concerns
Order assistance
Please reach out to the Winwip Support Team at Winwipsupport@gmail.com
 — we’re here to assist you